Express Delivery Firms Boost Service Quality with ISO Certification

Express Delivery Firms Boost Service Quality with ISO Certification

The international express industry is transitioning from a traditional experience-driven approach to a standardized process based on ISO certification and service quality ratings, enhancing service quality and management efficiency. ISO certification not only optimizes express processes but also provides companies with an effective risk management framework. In response to changing customer values, the service rating mechanism is continuously evolving, increasing trust and competitiveness in the express industry.

08/07/2025 Logistics Industry Insights
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How Logistics Companies Can Effectively Prevent the Loss of Strategic Customers

How Logistics Companies Can Effectively Prevent the Loss of Strategic Customers

Logistics companies often face the risk of losing strategic major clients in a competitive environment and must take a multifaceted approach to prevention. This includes understanding customer needs, promoting organizational collaboration, monitoring signs of churn, responding to demand upgrades, and paying attention to decision-maker risks. Effective customer relationship management helps reduce churn and ensures the sustainable development of the enterprise.

07/23/2025 Logistics
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Air Cargo Express Seamless Connection of Efficient Logistics

Air Cargo Express Seamless Connection of Efficient Logistics

This article discusses the operational model of air express services, highlighting their efficiency and applicability. The service model ensures timely pickup and delivery, with foreign trade enterprises collaborating with professional air transport companies to guarantee the integrity and safety of goods during transit. It outlines the significance of air express in modern business.

07/23/2025 Logistics
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Intense Competition in the Express Delivery Industry: The Rise of the Small Package Market and Response Strategies

Intense Competition in the Express Delivery Industry: The Rise of the Small Package Market and Response Strategies

The competition in the express delivery industry is becoming increasingly fierce, with major companies like SF Express, ZTO, YTO, and Jitu actively entering the fragmented order market to address the demand for high profit margins and reverse logistics. However, as market saturation intensifies, delivery personnel face significant pressure and declining income levels.

07/17/2025 Logistics
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Chinas Ecommerce Boom Drives Air Cargo Demand

Chinas Ecommerce Boom Drives Air Cargo Demand

Logistics giants like JD.com, SF Express, and YTO Express are increasing their investments in air cargo by building or expanding their fleets and constructing air hubs to seize the air logistics market. Their strategic layouts differ: SF Express aims to solidify its leading position, JD.com focuses on integrated supply chain synergy, and YTO Express targets international market expansion. Air logistics has become crucial for logistics companies to achieve differentiated competition and improve service quality. This intensified competition will likely lead to innovations and advancements in the air cargo sector.

09/28/2025 Logistics Industry Insights
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China's Express Delivery Sector Booms Amid Rising Competition

China's Express Delivery Sector Booms Amid Rising Competition

The express delivery industry in China is currently experiencing rapid growth, showcasing significant market potential. However, the swift expansion of the franchise system has also led to a phenomenon of pseudo-growth. The industry faces multiple challenges, including low market concentration and declining profit margins. To better seize investment opportunities, it is crucial to focus on key indicators such as growth rates of parcel volume, overall network profits, integration of delivery points, and profitability of franchisees. While maintaining caution, we should adapt flexibly to market fluctuations and aim to capture promising opportunities in industry development.

07/28/2025 Logistics
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Nippon Express Launches Europe-China Rail Freight Service

Nippon Express Launches Europe-China Rail Freight Service

Japan Transport is set to launch a China-Europe railway freight service aimed at facilitating the flow of goods between Europe and China. This new option for transporting small amounts of cargo offers a transit time of 18-21 days at only one-third the cost of air freight, catering to demands for quicker deliveries without urgency. Furthermore, Japan Transport plans to primarily target Japanese companies, providing them with more efficient logistics solutions for their operations in both China and Europe.

07/28/2025 Logistics
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Advancing Green Development in the Express Delivery Industry

Advancing Green Development in the Express Delivery Industry

A national conference on the express delivery industry was held to promote the Interim Regulations on Express Delivery and green packaging practices. Pilot programs for green packaging were launched to reduce excessive packaging and standardize sorting and transportation processes. Efforts to accelerate legislative work aim to complete multiple regulatory revisions, allowing more cities to permit the use of electric tricycles, thereby promoting sustainable development in the express delivery sector.

07/22/2025 Logistics
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